Asian Portal Fishing

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Click here. Select your country and you will see the shipping costs.

Check the tracking number at Order History page.　You can find the latest tracking on each carrier's page.

FedEx
DHL

We accept order cancellation within 1 hour after placing the order.
If the order is canceled you will get full refund in 2-3 days.

We do not accept any repairing cases due to the repair policy from Japanese makers.
Even though the warranty certificate is included, it will not be valid overseas and the warranty does not apply to your local maker.

More detail...

When will my order ship?

Our products usually – key word usually – ship within 1-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes Fedex tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 2 to 10 full business days to be delivered. Business days do not include weekends, or holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 10 days for delivery due to courier delays, civil unrest, Covid 19 restrictions and other issues beyond ColourPop's control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your Fedex or DHL generated tracking number.

If tracking indicates that your package is still in the Japan, or is currently in transit, please be patient! Typically international orders do get delivered within 10 business days, however your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 10 business days and still have not received your order, please contact our Customer Care team HERE with your order number!